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Privacy Policy (Summary)

This website is operated by Cristina López (the controller). This summary of the Privacy Policy explains in simple terms what we do with personal data when you visit our website, contact us, or book a guided tour. For complete information, please read the detailed sections following this summary.

Contact details of the controller

Cristina López
Abraham‑Lincoln‑Str. 2
55122 Mainz, Germany
Tel.: +49 178 1753090
Email: info@yourguideinmainz.com

Obligations of the controller:

We must process your personal data lawfully and transparently, keep it secure, and respect your rights under the GDPR, including responding to your requests.

  • When you visit the website, we automatically receive basic technical data, such as an anonymized IP address, browser/operating system, access time, and pages visited. We use this data to keep the website secure and functioning properly.
  • Cookies: we use strictly necessary cookies to make the website work. Analytics and marketing cookies are used only if you give your consent in the cookie banner. You can change your choice later via “Cookie settings” or in your browser.
  • If you contact us by email or contact form, we use your message and contact details to respond to you. If no booking is made, we delete general inquiries after 6 months.
  • If you book a guided tour, we use data such as your name, contact details, date/time, and number of participants to organize and provide the service.
  • Disclosure of data: we do not sell personal data. We share data only when necessary with service providers, such as hosting, email, or payment providers, or with authorities if we are legally required to do so.
  • How long we keep data: we keep data only for as long as necessary for the relevant purpose or as required by law. Billing and accounting records must be kept for 8–10 years, depending on the applicable legal requirement.
  • Your rights: you may request access, rectification, erasure, restriction, objection, and data portability. You may also lodge a complaint with the data protection authority. To exercise any of these rights, contact us using the details listed under “Controller”.

What does this Privacy Policy cover (summary)?

  • Who is responsible for processing your data (the controller — Cristina López) and how to contact her.
  • Your rights under the GDPR (for example, access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with the data protection authority).
  • What technical data is processed when you visit the website (server logs such as anonymized IP address, browser/operating system, access time, pages visited) and why.
  • How the website uses cookies and similar technologies, including cookie categories (strictly necessary, analytics, and marketing) and how consent is managed.
  • How you can manage cookies (cookie settings and browser controls), as well as information about cookie duration (session or persistent) and third-party cookies.
  • What data is processed for bookings and provision of services (for example, name and contact details, date/time of the tour, and number of participants) and the legal basis for performance of the contract.
  • What data is processed when you contact us through contact forms or email and why (responding to inquiries / customer support).
  • How interactions with social media are handled (platforms may process data according to their own policies).
  • Whether and when personal data is shared with third parties (for example, service providers/authorities), and confirmation that data is not sold.
  • How long data is retained (retention periods for inquiries, accounting records, and contract-related data).

Privacy Policy (Detailed)

1.    Controller

The controller responsible for data processing on www.yourguideinmainz.com is:

Cristina López
Abraham‑Lincoln‑Str. 2
55122 Mainz, Germany


Tel.: +49 178 1753090
Email: info@yourguideenmainz.com

Obligations of the controller:

As controller, we are responsible for processing personal data lawfully and transparently, keeping it secure, and using it only for the purposes described in this Privacy Policy (GDPR). We also respond to requests to exercise your data protection rights and, where necessary (for example, for non-essential cookies), obtain and manage your consent.

2.    Your rights regarding your personal data

As a user of this website, you have important rights under the EU General Data Protection Regulation (GDPR). These rights ensure transparency, fairness, and control over your personal data.

1. Right of access — Article 15 GDPR

You may request information about the personal data we store about you and how it is being processed.

2. Right to rectification — Article 16 GDPR

If any of your personal data is inaccurate or incomplete, you may ask us to correct or update it.

3. Right to erasure (“right to be forgotten”) — Article 17 GDPR

You may request the deletion of your personal data, provided there are no legal obligations requiring us to retain it.

4. Right to restriction of processing — Article 18 GDPR

You may ask us to restrict the processing of your data, for example while we verify the accuracy of the information.

5. Right to object — Article 21 GDPR

You may object to the processing of your personal data when it is based on our legitimate interests.

6. Right to data portability — Article 20 GDPR

You may receive your personal data in a structured, commonly used, machine-readable format and transfer it to another service provider.

7. Right to lodge a complaint — Article 77 GDPR

If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the competent data protection authority, including the authority responsible for Rhineland-Palatinate.

3.    Information about data processing

We process personal data only to the extent necessary to provide our services securely and efficiently. Below you will find an overview of the types of data we process and the purpose of each activity.

1. Server data (technical data)

When you visit our website, your browser automatically sends certain technical information to our server.
This may include: anonymized IP address, browser type and version, operating system, date and time of access, and pages visited.
Purpose: to ensure the stability, security, and proper functioning of the website.
Legal basis: legitimate interest pursuant to Art. 6(1)(f) GDPR.

2. Detailed information about cookies

Our website uses cookies and similar technologies to ensure essential functionality, improve the user experience, and analyze how visitors use our pages. Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit our website. Below you will find a clear explanation of the types of cookies we use and the corresponding purposes.

1. What are cookies?

This website uses cookies that help the site function correctly, remember your preferences, and make it possible to understand how visitors interact with the content.

Some cookies are essential, while others require your express consent.

2. Types of cookies we use
A. Strictly necessary cookies

These cookies are necessary for the basic operation of the website. Without them, essential functions such as page navigation, security features, and language selection cannot work properly.

  • Legal basis (device access): Under Section 25(2) TDDDG, cookies that are strictly necessary to provide a digital service expressly requested by you may be used without consent.
  • Legal basis (data processing): If strictly necessary cookies involve personal data (for example, an IP address or cookie identifier), we process that data on the applicable GDPR legal basis, usually Art. 6(1)(f) GDPR for website security/functionality or Art. 6(1)(b) GDPR where necessary to provide a function you request.

In other words: Section 25 TDDDG governs whether we may store or read information on your device (cookie consent), while the GDPR governs how personal data collected through cookies is processed. Consent is required for non-essential cookies, such as analytics or marketing cookies.

Examples:

  • Cookies that remember your language selection
  • Cookies that enable website security
  • Cookies required to load the website correctly
B. Analytical cookies (with consent)

These cookies help us understand how visitors use the website, such as which pages are visited, how users navigate the site, and whether errors occur. We use this information to improve content, performance, and usability.

  • Device access / cookies: Analytical cookies are not strictly necessary, so storing or reading them on your device requires your prior consent (Germany: Section 25(1) TDDDG).
  • Legal basis (GDPR): Where analytical cookies involve personal data, such as online identifiers/cookie IDs or IP addresses, we process that data on the basis of your consent (Art. 6(1)(a) GDPR). You may withdraw your consent at any time via “Cookie settings”, with effect for the future.

Analytical cookies are installed only if you accept them. If you do not give consent, or withdraw it later, the website will continue to function, but we may have less information available to improve it.

Examples:

  • Visitor statistics (anonymized)
  • Session duration
  • Page views
C. Marketing cookies (with consent)

Marketing cookies track visitor activity across different websites. They help display content or offers that are relevant to your interests.

  • We use these cookies only if you click “Accept” in our cookie banner.
  • You can withdraw your consent at any time via “Cookie settings”.

Examples:

3. Cookie consent tool

Our website includes a cookie consent management system that:

  • Informs you about the cookies we use
  • Allows you to accept or reject non-essential cookies
  • Saves your preferences so you are not asked every time
  • Allows you to withdraw your consent at any time

You can change your cookie settings at any time by clicking “Cookie settings” in the footer of our website.

4. How you can manage cookies

You have full control over cookies on your device. You can:

Through our website:

Through your browser settings:

You can configure your browser to:

  • Block all cookies
  • Delete existing cookies
  • Receive a notification when a cookie is set

Please note that blocking necessary cookies may affect the proper functioning of the website.

5. Cookie duration

Cookies may be:

  • Session cookies — deleted when you close your browser
  • Persistent cookies — stored until they expire or you delete them

Expiration periods vary depending on the purpose of the cookie.

6. Third-party cookies

Some cookies come from third-party services integrated into our website, such as:

  • Hosting and security providers
  • Analytics platforms
  • Social media platforms, for example when you click a social media link

These providers may process data in accordance with their own privacy policies.

4. Bookings and order processing

If you book a guided tour or request a service, we process certain personal data in order to organize the tour, communicate with you, and provide the service reliably.

  • Name: to address you correctly and associate your request with the relevant booking.
  • Email address: to send booking confirmations, meeting point details, and any updates, such as changes due to weather or availability.
  • Phone number: to contact you quickly shortly before or during the tour, for example if you are late, the meeting point is difficult to find, or urgent changes are needed.
  • Date/time of the tour: to schedule the guide and reserve the time slot you request.
  • Number of participants: to plan the route and timing and ensure the tour format is suitable, for example depending on group size, pace, and any capacity limits at locations.

Purpose: to manage your booking, coordinate the guided tour, communicate with you about the service, and fulfill the contract.

Legal basis: performance of a contract or pre-contractual measures pursuant to Art. 6(1)(b) GDPR.

If additional information is requested for a specific tour, such as preferred language or accessibility needs, it will be clearly indicated whether it is optional or required depending on what is necessary to provide the service.

Once the booked service has been fully provided, we will delete your personal data when it is no longer necessary for that purpose, unless we are required to retain it for the period required by local authorities or for other legal, tax, or accounting reasons.

5. Contact forms and email inquiries

When you contact us by email or through a contact form, we process the information you provide, such as your message, name, and contact details.
Purpose: to respond to your inquiries and provide customer support.
Legal basis: legitimate interest pursuant to Art. 6(1)(f) GDPR.

Inquiries sent through contact forms and email will be deleted once your request has been fully processed and the data is no longer necessary for that purpose, unless we are required to retain it for the period required by local authorities or for other legal reasons.

6. Social media

If you interact with us through social media platforms, for example by clicking buttons or links to profiles, the platforms may collect and process data independently in accordance with their own privacy policies.
We do not store additional data unless you contact us directly through these channels.
Legal basis: legitimate interest pursuant to Art. 6(1)(f) GDPR.

7. Disclosure of data

We do not sell personal data.
Data may only be shared with:

  • Service providers, such as hosting, email services, or payment systems, under the legally required data processing agreements.
  • Authorities, where necessary to comply with legal obligations.

8. Data retention

9. Legal Notice

yourguideinmainz
Cristina López
Abraham‑Lincoln‑Str. 2
55122 Mainz, Germany
Tel.: +49 178 1753090
Email: info@yourguideinmainz.com

Responsible for editorial content:
Cristina López

EU dispute resolution:
The European Commission provides an online dispute resolution platform (ODR). We are not obliged to participate in consumer dispute resolution proceedings.

Last revised: July 30, 2026